Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach us and what we can help with.

How to Get in Touch

Email is the best way to contact us. Write to us at [email protected] and a member of our editorial team will read your message personally — we do not rely on automated replies to close out enquiries. We aim to respond within two working days, though this can stretch slightly during busier periods.

If you can, tell us straight away what your message is about — a review correction, a general question, or something else. It helps us route your email to the right person and get back to you sooner.

What We Can Help With

• Questions about our reviews — If anything in our coverage of casinos not on GamStop, their welcome offers, wagering requirements, or payment options is unclear, ask us directly.
• Corrections and factual updates — Bonus terms, licensing details and payment availability change often. If you believe something on the site is out of date, particularly around figures like a headline offer or a stated withdrawal time, let us know and we will check it against current sources.
• Content suggestions — If there is a topic around non GamStop casino sites, sports betting, or casino payments you think we should cover in more depth, we are open to hearing it.
• Partnership or editorial enquiries — If you represent a gambling operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind. We are transparent that some of our content includes commercial relationships, and these never influence how an operator is ranked or reviewed.
• Concerns about gambling harm — If you are contacting us because gambling has become difficult to control, for yourself or someone you know, please say so in your message. We will point you towards independent support resources rather than attempt to advise you directly.

Before You Write to Us About a Specific Casino

Because sites operating outside GamStop are typically licensed overseas rather than by the UK Gambling Commission, disputes over a withdrawal, a bonus term, or a closed account are usually resolved directly with the operator or via their stated licensing authority — we are not able to intervene in individual account issues or process complaints on a reader's behalf. What we can do is help you understand what a casino's terms actually mean, including wagering requirements, maximum bonus bets, cashout limits or KYC and identity verification steps, so you know what to check before raising a dispute yourself.

If your enquiry concerns a specific offer, such as the current welcome packages listed for non GamStop casinos we've reviewed, include the casino name and, where possible, the date you saw the offer — bonus terms and headline percentages are updated by operators regularly and we want to give you an accurate answer.

Support Beyond This Site

If you need independent help with gambling behaviour, GamCare offers free, confidential support and can advise on tools such as deposit and loss limits, self-exclusion schemes and blocking software. GAMSTOP itself only covers sites licensed by the UK Gambling Commission, so if you are concerned about access to casinos operating outside that scheme, mention this when you contact us and we can point you towards wider blocking options and support services.

What Happens Once You've Sent Your Message

Your email goes to a real person on our editorial team, not a queue of automated responses. We review the content, check any factual claims against current sources where relevant, and reply directly. If your message flags an error, we will update the affected page and, where appropriate, note the date of the correction.

We take accuracy seriously across every guide on this site, including how we describe casino ownership, payment methods available to GBP accounts, and wagering terms. Reader feedback is one of the ways we keep that accurate, so if something looks off, we would rather hear about it than have it sit uncorrected.

Ready to Send Your Message

Whether it's a quick question or a longer note about something you've read, email us at [email protected] and we'll get back to you as soon as we can. There's no need to wait for a specific reason — general feedback on our coverage of casino sites and betting sites not on GamStop is just as welcome as a correction or a partnership query.